Cermin4D Privacy Policy – Your Data Fully Protected

1 Personal Information We Collect

Cermin4d collects various types of personal information when you interact with our platform. The categories of data collected depend on the nature of your interaction with cermin4d:

Information You Provide Directly

• Registration Information: Your full name, date of birth, Malaysian phone number, email address, and the username you chose when creating your cermin4d account.
• Identity Verification Information: A copy of your identity card or passport when requested for age verification or Know Your Customer (KYC) compliance.
• Payment Information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX bank account information (Maybank2u, CIMB Clicks) used for deposits and withdrawals in Malaysian Ringgit (MYR). cermin4d does not store your full credit or debit card number.
• Communications: Any messages, emails, or live chat records you send to the cermin4d support team.

Automatically Collected Information

• Log Data: IP address, web browser type, device operating system, pages visited, and access time each time you use the cermin4d platform.
• Activity Data: A record of all bets placed, games played, and deposits and withdrawals made on your cermin4d account.
• Device Data: Unique device identifier, mobile phone or computer model, operating system version, and language settings.
• Location Data: General location information based on your IP address, not your precise location details.

2 How We Use Your Information

Cermin4d uses members' personal information only for lawful and specific purposes. We do not use your data for anything unrelated to the services you have requested or consented to:

• Account Management: Registering and maintaining your cermin4d account, verifying your identity, and ensuring secure login.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as handling withdrawals to your account in Malaysian Ringgit (MYR).
• Service Provision: Enables you to bet on Malaysia Super League, EPL, and BWF badminton matches, MPL Malaysia esports, play live roulette, blackjack, and all other cermin4d products.
• Customer Support: Addressing enquiries, resolving technical issues, and handling complaints submitted to the cermin4d support team.
• Platform Security: Detecting and preventing fraud, money laundering, bonus abuse, and other unlawful activity on the cermin4d platform.
• Responsible Gaming: Monitoring gambling patterns to identify early signs of problem gambling and provide appropriate support to members who may need it.
• Service Improvement: Analysing aggregated (non-individual) usage data to understand how members use cermin4d and to improve the platform.
• Marketing Communications: Sending you information about cermin4d promotions, bonuses, and new features – but only where you have consented to receive such communications. You may unsubscribe at any time.
• Legal Compliance: To comply with legal obligations, including Malaysia's PDPA and related reporting requirements.

3 Data Sharing with Third Parties

Cermin4d does not sell, rent, or trade members' personal information to third parties for their own marketing purposes. Data is shared only in the following limited circumstances:

Trusted Service Providers

Cermin4d shares necessary data with third-party service providers that support the operation of our platform. This includes:

• Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers such as Maybank2u and CIMB Clicks receive the transaction information necessary to process your RM deposits and withdrawals.
• Live Casino Providers: Evolution Gaming and Pragmatic Play Live receive the session identifiers needed to connect you to live roulette, blackjack, and other game tables at cermin4d.
• Security Services: Fraud detection service providers that assist cermin4d in identifying and preventing suspicious activity.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out in those agreements.

Legal Requirements

Cermin4d may be required to disclose members' personal information to government authorities or regulatory bodies where mandated by Malaysian law, in connection with court proceedings, or to protect cermin4d's legal rights in a dispute. In such circumstances, we will disclose only the minimum information necessary.

4 Data Security

Cermin4d continually invests in security technologies and procedures to protect members' personal data from unauthorised access, loss, or misuse. The technical and organisational security measures we have in place include:

• Encryption in Transit: All communications between your device and cermin4d's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate.
• Storage Encryption: Sensitive data stored in cermin4d's databases is encrypted using AES-256 standards.
• Access Controls: Access to members' personal data within cermin4d is restricted to staff who require it to perform their job duties, and all access is logged and audited.
• Two-Factor Authentication: cermin4d provides and actively encourages the use of 2FA on all member accounts as an additional layer of security.
• Regular Security Testing: The cermin4d platform undergoes regular penetration testing and vulnerability assessments by independent security specialists.
• 24/7 Monitoring: cermin4d's security monitoring system operates around the clock to detect and respond to any threats promptly.

While cermin4d takes all reasonable steps to protect your data, it is important to note that no digital security system can guarantee 100% protection at all times. We therefore encourage members to also take personal security measures, such as using a strong password and never sharing your cermin4d account login credentials with anyone.

5 Cookies & Tracking Technologies

Cermin4d uses cookies and similar tracking technologies to enhance the user experience and to understand how our platform is used. Cookies are small text files stored on your device when you visit the cermin4d website.

Types of Cookies Used

• Essential Cookies: These cookies are required for the core functions of the cermin4d platform, such as maintaining your login session, saving your language preferences, and securing transactions. They cannot be disabled.
• Functional Cookies: Saving your preferences — such as display theme, favourite tables, and language settings — to deliver a more personalised experience on cermin4d.
• Analytics Cookies: Helps cermin4d understand how members interact with the platform – which pages are visited most often, how long sessions last, and where members drop off. This data is used in aggregate form to improve cermin4d.
• Security Cookies: Helps the cermin4d system identify legitimate user sessions and detect suspicious activity or unauthorised login attempts.

You can manage your cookie settings through your web browser's settings. Please note that disabling certain cookies may affect the functionality of the cermin4d platform. For more information on managing cookies, refer to the help documentation for your web browser.

6 Your Rights Regarding Personal Data

As a cermin4d member and as an individual protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the cermin4d team by email at support@cermin4d.best with the subject line "Personal Data Request" and clearly state the type of request you are making. We will process your request within 30 business days and may require identity verification before taking action, to protect the security of your account.

7 Data Retention Period

Cermin4d retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are general data retention guidelines:

• Active Account Data: For as long as your cermin4d account remains active, and for a reasonable period following account closure to allow for the resolution of any outstanding claims or disputes.
• Financial Transaction Records: A minimum of 5 years from the date of the transaction, in compliance with accounting requirements and anti-money laundering legislation.
• Support Communication Records: Up to 3 years from the date of communication, for dispute resolution and cermin4d service quality improvement purposes.
• Technical Log Data: Typically between 90 and 365 days, depending on the type of log and current security requirements.
• Marketing Data: Until you withdraw your consent to receive marketing communications from cermin4d.

When personal data is no longer needed, cermin4d will securely delete or anonymise it in accordance with industry-standard procedures.

8 Children's Data Protection

Cermin4d strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any personal information from children or minors. Should we discover that someone under 18 has provided us with personal information, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and discover that your minor child has registered a cermin4d account, please contact us immediately at support@cermin4d.best so that we can take the necessary action without any delay.

9 Links to Third-Party Websites

The cermin4d platform may contain links to third-party websites or services operated by other organisations. cermin4d's Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of any third-party website you visit through links on cermin4d.

We encourage you to read the Privacy Policy of any third-party website before providing them with any personal information. Any interaction you have with third-party websites is at your own risk and is outside the control of cermin4d.

10 Privacy Policy Amendments

Cermin4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Any material changes will be communicated to members via:

• Notification emails sent to the address registered on your cermin4d account.
• Prominent banners or notifications displayed upon logging in to your cermin4d account.
• Updating the "Last Updated" date at the top of this Privacy Policy page.

For non-material changes, we may not send a specific notification but will update this page accordingly. We therefore encourage you to review cermin4d's Privacy Policy page periodically. Your continued use of the cermin4d platform after any changes take effect constitutes your acceptance of the updated Privacy Policy terms.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how cermin4d handles your personal data, or if you wish to exercise any of your data protection rights, please contact us through the following channels:

• Privacy Email: support@cermin4d.best – use the subject line "Privacy Enquiry" to ensure your email is routed to the right team.
• Live Chat: cermin4d's live chat function is available 24/7 for immediate enquiries.
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days. More complex data rights requests may take up to 30 business days.